Terms & Conditions

1. User eligibility

• You must be at least 18 years old to use Connecx.
• You must provide accurate, current, and complete information at signup.
• You are responsible for maintaining the confidentiality of your account.
• You may not create multiple accounts to bypass restrictions.

2. Creator responsibilities

• Ensure all portfolio work and audience metrics you present are truthful.
• Deliver campaign work as agreed within stated timelines.
• Comply with all disclosure requirements for sponsored content (e.g. #ad).
• Respect the confidentiality of brand briefs and creative assets.

3. Brand (advertiser) responsibilities

• Provide clear, lawful briefs with realistic deliverables and timelines.
• Fund campaigns fully before deliverables are requested.
• Review submitted work fairly and within the response windows.
• Do not request illegal, misleading, or discriminatory content.

4. Platform rules

• Do not circumvent Connecx to pay or receive payment off-platform.
• Do not harass, threaten, or discriminate against other users.
• Do not upload malicious software, spam, or unauthorised content.
• Do not attempt to reverse-engineer, scrape, or overload the Platform.

5. Payments

All campaign payments are processed through our payment provider (Razorpay) and held in escrow until deliverables are approved. Payouts to creators are made to the verified default payout account on file. Connecx is not a bank and does not offer financial services beyond escrow and payout facilitation.

6. Fees

Connecx charges a platform fee on each successful campaign. The exact percentage is displayed at the time of funding and before a creator accepts a campaign. Payment gateway fees, applicable taxes (GST), and TDS deductions may apply per Indian law.

7. Cancellations

Campaigns can be cancelled subject to the Refund & Cancellation Policy. Once a creator has begun work in good faith, brands may be liable to pay for work completed up to the cancellation point.

8. Intellectual property

Creators retain ownership of underlying creative rights unless otherwise agreed in the campaign brief. Brands receive a licence to use approved deliverables per the scope specified. The Connecx name, logo, and platform code are the property of Connecx and may not be used without permission.

9. Prohibited activities

• Fraudulent metrics, fake followers, or bot-driven engagement
• Content that violates any applicable law, including obscenity and hate speech
• Money laundering or misuse of payment infrastructure
• Infringing another party's intellectual property

10. Account suspension

We reserve the right to suspend or terminate accounts that violate these Terms, harm other users, or expose Connecx to legal risk. Where possible, we will notify you before suspension and give you the opportunity to respond.

11. Limitation of liability

To the maximum extent permitted by law, Connecx is not liable for indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability in any dispute is limited to the fees paid to Connecx by you in the preceding three months.

12. Governing law

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Platform will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

13. Contact information

Questions about these Terms? Email support@connecx.in.